La Mamounia Palace · Q&A
La Mamounia is located at 6 km (3.7 miles) from the international airport “Marrakech-Menara”, which represents 10 minutes by car and at 200 km (125 miles) from the international airport “Casablanca Mohamed V”, which is approximately 2 hours by car.
La Mamounia is located at 6 km from the airport “Marrakech-Menara”. A journey time of 10 minutes by car.
We offer a private transfer service in a Porsche Panamera, Range Rover or Jaguar Daimler to and from the airports of Marrakesh and Casablanca. Please contact our concierge service to book this service: leconcierge@mamounia.com.
We provide valet parking with an outdoor car park which is guarded 24 hours a day and equipped with car wash facilities.
La Mamounia provides accessibility for people with reduced mobility?
La Mamounia is present on all the major social media platforms: Facebook, Instagram, YouTube, X (formerly Twitter), LinkedIn and TripAdvisor.
Please do not hesitate to share with us your extraordinary experiences at La Mamounia, by leaving a review on our TripAdvisor page and by using our hashtags and tags: @LaMamouniaMarrakech #LaMamouniaMarrakech #LaMamouniaLife #LaMamounia #LaMamouniaMoments
We have units equipped in this regard.
All our Deluxe rooms sharing the same view communicate via the balcony or the terrace. In addition, for rooms communicating from the inside, we suggest the Executive suites with Deluxe rooms (facing the same vista).
The hotel offers 4 views: a view over the residential neighbourhood “Hivernage”, the view of the “Koutoubia” mosque, a vista over the mythical Gardens of La Mamounia and a view of the swimming pool.
We can suggest suites for 3 adults: the Hivernage Suite, the Park Suite, the Prestige Suite or one of our Duplex suites. These suites are furnished with a large double bed and a sofa-bed for the 3rd adult in the bedroom.
All our units have bathrooms with a separate bathtub and shower.
All our rooms are no-smoking. However, most of them have a balcony.
La Mamounia offers a wide choice of Rooms, Suites, Exceptional Suites and Riads (villas). We invite you to contact our booking service at the following address: reservations@mamounia.com.
Cots are available free of charge for children under 2 years’ old. For children between 2 and 12 years’ old, in some units we can provide an additional bed at a tariff of 950 MAD per night.
A cot for a baby under 2 years’ old is provided free of charge.
Breakfast is not included in the room rate. Please contact our reservation agents for more information about breakfast rates and our exclusive offers: reservations@mamounia.com
A tax of 10% is included in the price of your room or suite, but you are expected to pay an additional sojourn tax of 49.50 MAD per person and per day.
A -50% discount is granted to children between 4 and 12 years’ old.
Our beds are designed with your comfort in mind, their measurements are as follows:
- King-size – 200 x 200 cm
- Queen-size – 140 x 200 cm
- Twin beds – 90 x 200 cm
The price varies depending on the season, occupancy and the category to be booked. You can visit our website for further information or contact our booking service at the following address: reservations@mamounia.com
We have adopted a dynamic pricing strategy that enables clients to benefit from competitive tariffs throughout the year depending on availability.
Each time of year offers a different and attractive experience depending on your type of stay.
La Mamounia offers a buffet breakfast at the restaurant Le Pavillon de la Piscine or room service breakfast a la carte.
A minimum stay is required for certain periods during the year including Easter, All Saints and for the end of year festivities. For further details please visit our website www.mamounia.com or contact our booking service at the following address: reservations@mamounia.com
As a general rule, advance payment is not obligatory. A valid credit card is required for all bookings. To book a Signature Suite or a Riad, a deposit is required.
Should your stay coincide with your birthday, it will be our pleasure to offer you a bottle of champagne and a birthday cake in your room. If your stay is in relation to your wedding anniversary, a bottle of champagne is offered.
We accept payment in cash or by credit card (Visa, MasterCard, American Express, Diners Club) but not by cheque.
Your stay may be refunded according to the terms of cancellation mentioned in your confirmation of stay.
If you wish to change your booking, please contact the hotel directly at the address: reservations@mamounia.com
You can cancel your booking at any time with our booking service via email at the following address: reservations@mamounia.com. Cancellation fees may be charged according to the conditions agreed at the time of booking. You will find these conditions in your confirmation of stay.
Terms of cancellation differ depending on the period or the type of offer booked. To find this information you will need to refer to your confirmation of stay received at the time of booking.
Yes, however any change given will be in Dirhams only.
An ATM machine is available at the hotel entrance.
Our indoor and outdoor swimming pools and the Riads' private pools are heated throughout the year to 28°C and are treated with ozone.
***The age required to access the indoor swimming pool is 18 years old and from 16 years old if accompanied by an adult.***
La Mamounia has a souvenir shop with a selection of exclusive items, open all week from 10 am until 8 pm. The hotel also offers an e-boutique on the www.mamounia.com website.
We do not have a Kids club, although we can organise a baby-sitting service for you.
La Mamounia does indeed have an Asian restaurant, an original creation by the famous Chef Jean-Georges Vongerichten, opening onto the Gardens during the day and bathed in the electrifying atmosphere of the Majorelle Gallery in the evening.
The restaurant is open every day for lunch and dinner from 12.30 pm to 3 pm and from 7 pm to 11 pm.
La Mamounia has an Italian restaurant by Jean-Georges Vongerichten. The restaurant welcomes you in the spirit of a luxury Trattoria, opening onto the gardens where traditional Moroccan materials blend with Italian leather and marble.
The restaurant is open every day for lunch and dinner from 12.30 pm to 3 pm and from 7 pm to 11 pm
La Mamounia has a Moroccan restaurant with a view of the Gardens, which offers both traditional dishes and variations on specialities of Moroccan cuisine, created by Rachid Agouray. The restaurant is closed at midday and opens every evening from 7 pm to 11 pm.
La Mamounia has a bar near the pool.
La Mamounia has two tea rooms: Le Salon de Thé by Pierre Hermé and Le Menzeh by Pierre Hermé. Please click here for more information.
La Mamounia has a fitness pavilion in the Gardens and a gym at the Spa.
La Mamounia Marrakech has a 1,500 m² vegetable garden.
It is our pleasure to offer you a vast selection of international television channels.
The pool is exclusively reserved for our resident guests.
The Pierre Hermé boutique provides a delivery service outside Marrakech (Casablanca, Rabat, etc.), orders can also be placed from 10 am to 8 pm by telephone at +212 (0) 524 388 689 or via email at: boutiquepierreherme@mamounia.com
La Mamounia offers numerous activities at the hotel (the fitness pavilion, Spa, tennis, Game Room, wine tasting, culinary workshop, …) and outside (trip in a hot air balloon, ride in a sidecar, tour of the museums, …), we invite you to contact our Concierge Services or visit the “Experiences” section on our website.
For the safety and the protection of its clients and employees, La Mamounia has implemented all the preventive sanitary initiatives confirmed by the Moroccan government through reinforcing protective and hygiene measures. For further information, please consult the section dedicated to this topic by clicking here.
We have an infirmary service from 8 am to 6 pm and a doctor can be called at all times.
The check-in is at 3 pm and the check-out at midday.
We would be delighted to provide early access to your room, depending on availability. However, in order to guarantee this possibility, we recommend that you book the previous night.
It will be our pleasure to grant you late departure, depending on availability. Departure before 6 pm will be charged at 50% of the price of the room or suite and at 100% if you leave after 6 pm.
Early departures are invoiced at 100%.
Children of all ages are welcome to stay at the hotel provided they are accompanied by an adult.
Guests of clients in residence are not authorised to access the rooms or use the pool.
For health and safety reasons, please note that bringing any outside food and beverages in the hotel is not permitted.
We offer baggage facilities to look after your luggage before your arrival or following check-out. Please contact our Concierge Services.
An elegant dress code is required and shorts, Bermuda shorts and flip-flops are forbidden in public areas from 6 pm.
The exchange service is only available for clients in residence at the hotel.
Small dogs (less than 8 kilos) are allowed in the room and must be held on a lead in public areas. They are, however, only admitted to the Terrasse du bar Italien and Pavillon piscine
Clients who do not reside at the hotel are welcome to visit the bars and restaurants at La Mamounia. However, an elegant dress code is required and shorts are not allowed after 6 pm. It is recommended that you book in advance.
Non-resident guests may make bookings in the restaurants at La Mamounia depending on availability.
The Gardens of La Mamounia are accessible to non-resident guests who have booked in one of our restaurants or bars.
The tariff for breakfast is 410 MAD and is reserved exclusively for resident guests.
Please contact our banqueting team to find out more about our rates and to book your brunch at the following email address: restaurants@mamounia.com, or on the following telephone number: (212) 524 388 600.
The Spa is accessible to non-residents subject to availability. For further details,please click here.
The hairdressing salon is accessible to non-residents subject to availability. Please call the following number for further details: +212 524 388 600 or send an email to: lespa@mamounia.com
We propose a selection of places of cultural and historical interest to visit during your stay. Our team at Concierge Services is available to answer any questions you may have regarding the places listed below and more:
- Sadiaan Tombs 1.3 km (0.8 miles)
- Museum of Marrakech 1.4 km (0.8 miles)
- Dar Si Said Museum 1.4 km (0.8 miles)
- Boucharouite Museum 1.5 km (0.9 miles)
- The Orientalist Museum of Marrakech 1.5 km (0.9 miles)
- Bahia Palace 1.7 km (1 mile)
- Majorelle Garden 1.8 km (1.1 miles)
- The Yves Saint Laurent Museum in Marrakech 2 km (1.25 miles)
- Marrakech Railway Station 2 km (1.25 miles)
- Menara Gardens 2.5 km (1.6 miles)
- Cyber Park 0.3 km (0.2 miles)
- The Koutoubia Mosque 0.6 km (0.4 miles)
- Jemaa el-Fna Square 0.9 km (0.55 miles)
- Souqs of Marrakech 1 km (0.6 miles)
- Royal Tennis Club of Marrakech 1 km (0.6 miles)
- Mouassine Museum 1.1 km (0.7 miles)
- The Secret Garden 1.1 km (0.7 miles)
- Menara Mall Shopping Centre 1.2 km (0.8 miles)
- Marrakech Plaza 1.2 km (0.8 miles)
Since its reopening in 2009, La Mamounia has had the privilege of earning several awards, including:
Best Resort 2010 from Travel and Leisure Design Awards
Hotel of the Year 2010 from Tatler Travel Guide
Best Hotel Spa in the World 2011 from Condé Nast Traveler Readers’ Spa Awards
Best Urban Hotel in the World 2012 from Condé Nast Traveler – Spain
3rd place in the Africa/Middle East category from 2013 World’s Best Service
Best Hotel in the World 2015 from Condé Nast UK Traveler Readers’ Choice Award
Best Urban Hotel in the World 2018 from Condé Nast Traveler – Spain
Best Hotel in the World 2018 from Condé Nast US Traveler Readers’ Choice Award
Best Hotel in the World 2021 from Condé Nast US Traveler Readers’ Choice Award
Best Hospitality Heritage Hotel in 2022 by Connoisseur Circle Awards
Best Hotel in North Africa 2023 by Condé Nast US Traveler Reader's Choice Award
Applying for a position at La Mamounia is open to all! It’s easy and fast!
To join us:
- Apply online with e-recruitment on our website: www.mamounia.com
- Contact us: Avenue Bab Jdid 40 040 – Marrakech, Morocco / Tel: +212 (0) 524 388 600recrutements@mamounia.com
If you would like to organise a special occasion, a meeting or an event at La Mamounia, the required minimum booking is for ten rooms. For further information, you can visit our Events page or contact us via email at the address: reservations@mamounia.com
The plenary room at La Mamounia is the Grand Salon. A 450 m² multifunctional room with a capacity of 350 people in theatre layout, up to 140 in school layout, up to 220 in banquet layout and 400 people for a cocktail.
La Mamounia proposes a large choice of meeting rooms with sophisticated decor and natural daylight: The Grand Salon (450 m²) – Adjoining Salon (70 m²) – Salon Mezzanine (100 m²) – the Library (35 m²).
All the meeting rooms at La Mamounia provide basic audiovisual equipment:
- video projector
- screen
- basic sound system
- basic lighting
All meeting rooms at La Mamounia provide access to the hotel’s free and secure Wi-fi network.
The Salon of Honour is the private space at your disposal for the arrival of groups, in order to ensure a quick and efficient, personalised welcome.
The Salon Mezzanine, the Library and part of the Grand Salon benefit from natural daylight.
Please contact our banqueting team to better determine your needs and tailor your request at the following email address: restaurants@mamounia.com, or on the following telephone number: (212) 524 388 600.